Refund policy

Here’s a Shopify-ready Return & Refund Policy you can directly paste into your store (clean, professional, and legally styled):

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Return & Refund Policy

At our store, we are committed to delivering quality products. Please read our policy carefully before making a purchase.

Returns & Refunds

We only accept returns and process refunds for damaged products.

To be eligible for a return or refund:

• The product must be damaged at the time of delivery.

• You must provide a complete unboxing video as proof.

Mandatory Unboxing Video

• A full unboxing video is required to claim any return or refund.

• The video must:

  • Start from showing the sealed package

  • Clearly capture the entire unboxing process

  • Be continuous (no cuts or edits)

⚠️ Important:
Without a proper unboxing video, no return or refund will be accepted under any circumstances.

Return Request Timeframe

• You must raise a return/refund request within 3 days of delivery.

• Requests made after 3 days will not be accepted.

Verification Process

• Our team will review the unboxing video provided.

• If the damage is verified:

  • A replacement or refund will be issued.

• If the claim does not meet our requirements, it will be rejected.

Non-Returnable Cases

We do not accept returns or refunds in the following cases:

• No unboxing video provided

• Video is edited, unclear, or incomplete

• Request raised after 3 days

• Product is not damaged